Returned Goods and Guarantee
Under normal circumstances goods will not be accepted for return. Goods will only be acceptable for the following reasons:
In these cases the following conditions apply:
1. Returns to correct a delivery or incorrect order
1.1. To be considered for return the goods must be accompanied by a Returns Note showing:-
1.2. The goods must be returned within seven working days of receipt. Items requiring temperature-controlled storage will be accepted to correct a delivery error only. In this case the goods must be returned not later than the next working day and must have been stored correctly whilst on the customer's premises.
1.3. The goods must be in perfect original condition, not be marked in any way, should not show any evidence of having been tampered with, and carry a PL number.
In the event of any of the above conditions not being met goods will not be accepted for return.
2. Returns in response to product or batch recall instigated by a manufacturer
2.1 Goods must be returned as instructed, accompanied by a Returns Note, as per 1.2, indicating the type of recall and, where appropriate, the batch number(s). This note should not have other products on it.
2.2 The recall arrangements to a medical product are dictated by the product licence holder and goods will only be accepted according to the specific instructions relating to the circumstances surrounding each recall
2.3 Goods must be packed separately and clearly identified as returns relating to a products or batch recall.
2.4 Credit will only be issued as authorised by the Manufacturer concerned and at such time specified by them.
3. Returns because a product or package is alleged to be faulty
3.1 In the case of alleged faulty packaging the following procedure will apply:
a) Goods must be packaged separately and accompanied by a separate Returns Note. Details should be as per 1.2.
b) Goods must be packaged separately and collection requested.
c) Goods returned with faulty packaging will be forwarded by prior arrangement to the manufacturer for examination and comment, along with the name, address and telephone number of the original complaint.
3.2 Where a product is alleged to be faulty the procedure in 3.1 will be followed but, in addition, details of the alleged fault should be telephoned to Customer Service department so that the manufacturer is alerted as quickly as possible. This in no way precludes a Dentist or Pharmacist from dealing direct with the Manufacture on the grounds of patient safety.
3.3 Credit will only be issued by Customer Services when authorised by the manufacturer concerned and at such time specified by them.
4. Health and Safety of Returned Products
We reserve the right not to handle items which do not meet the above criteria.